Refund policy

30-Day Satisfaction Guarantee

We want you to feel confident in your 54MD purchase.

Products purchased from 54mdskincare.com may be returned within 30 days of delivery, even if gently used.

To request a return, contact us with your order number and reason for the return.

If your return is approved, we will provide instructions and, where applicable, a prepaid return shipping label. Products sent back without first requesting a return may not be accepted.

Return Eligibility

To be eligible for a return:

  • The return must be requested within 30 days of delivery.
  • Proof of purchase is required.
  • The product must not be empty or substantially used.
  • The product must have been purchased directly from 54mdskincare.com.

Products purchased from an authorized 54MD clinic must be returned directly to the original clinic.

Damaged, Defective or Incorrect Products

Please inspect your order when it arrives.

Contact us promptly if your product is damaged, defective or incorrect so we can make it right. Eligible products will be replaced or refunded at no cost to you.

Non-Returnable Items

We cannot accept returns for:

  • Gift cards
  • Products marked as final sale
  • Products purchased from unauthorized sellers
  • Empty or substantially used products

We reserve the right to limit or refuse returns in cases of suspected fraud, resale or repeated misuse of this policy.

Exchanges

We do not offer direct exchanges.

To replace a product, please contact us. Depending on the circumstances, we may arrange a replacement or ask you to return the original product and place a new order.

Refunds

We will notify you once your return has been received and reviewed.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary by bank or credit card provider.

Original shipping charges are non-refundable unless the product was damaged, defective or shipped incorrectly.

If more than 15 business days have passed since your refund was approved, contact us.

Questions

For questions about a return, contact us.